Warranty & Replacement

Every product you buy from Mowzaro comes with a 3-year warranty. It starts on the day the item is delivered to you and covers faults in materials and manufacture that appear under normal domestic use.

• If a covered fault appears within 3 years, we will repair the item, replace it, or refund you if neither is possible.
• We cover the cost of collecting the faulty item and of sending the repaired or replacement item back to you.
• A replacement or repaired item is covered for the rest of the original 3-year period.
• Keep your order confirmation email as proof of purchase. The warranty is not transferable to a new owner.

We deal with your claim ourselves. You do not have to go to the manufacturer. Our warranty is in addition to your legal rights and does not affect them.

• Within 30 days of receiving the item, you can reject it and get a full refund.
• Within 6 months, if the fault cannot be fixed, or a repair or replacement fails, you can ask for a refund. In this period we assume the fault was there at delivery unless we can show otherwise.
• After 6 months and up to 6 years, you can still claim for a fault that was present when the item was delivered. In this period you may need to show that the fault was not caused by use or wear.

• Where a replacement is right for you, we will supply the same new item.
• If the exact item is no longer available, we will offer a suitable alternative of equal value, or a refund if you prefer.
• If a repair is more suitable, we will arrange it within a reasonable time and without significant inconvenience to you.
• We cover the cost of collecting a faulty item and of returning a repaired or replacement item to you.

Some products also come with a manufacturer warranty. Its length and terms are set by the manufacturer and differ by brand and model. Where it is longer than 3 years, you can use it for the remaining period.

A manufacturer warranty never reduces our 3-year warranty or your legal rights.

Our 3-year warranty does not cover problems caused by:

• Normal wear and tear, including blades, belts, cords and other parts that wear with use
• Accidental damage, misuse or neglect
• Not following the assembly, operating or maintenance instructions
• Repairs or alterations by someone not authorised by us or the manufacturer
• Using the product for commercial work where it is sold for domestic use

You can still return any item for any reason within 90 days under our Returns & Refunds Policy.

Please contact us with:

• Your order number
• Your full name
• A short description of the problem
• Photos or a short video showing the fault, if you can

We will review your claim and tell you the next steps. Please do not send an item back until we have agreed the return with you, so we can arrange collection at no cost to you.

For help with a faulty item, a repair or a replacement: