Privacy Policy

Mowzaro is the controller of the personal data collected through mowzaro.co.uk. This means we decide how and why your data is used. You can reach us at:

When you order from us, create an account or get in touch, we collect:

• Your name
• Delivery and billing addresses
• Email address and phone number
• Order details: what you bought, when, and how much you paid
• Messages you send us through the contact form, by phone or by email

Card details are entered directly with our payment provider. We never see or store your full card number.

When you browse the site we also collect technical information such as your device type, browser and pages visited. Analytics are only used if you accept them in our cookie banner.

Under UK GDPR we must have a lawful basis for each use of your data:

• To process and deliver your order and handle returns: needed to perform our contract with you.
• To answer your questions and provide customer service: our legitimate interest in helping you.
• To prevent fraud and keep payments secure: our legitimate interest and legal obligations.
• To keep accounting and tax records: a legal obligation.
• To send you our newsletter: only with your consent, which you can withdraw at any time.
• To understand how the site is used: only with your consent through the cookie banner.

We only send marketing emails if you have signed up for them. Every email includes an unsubscribe link, or you can ask us to stop at any time.

You can change your cookie choices whenever you like using Manage cookies in the footer of every page.

We do not sell your personal data. We share only what is needed with:

• Our payment provider, to take payment securely
• Delivery companies, to bring your order to you
• Our e-commerce and website hosting providers, who run the shop on our behalf
• Analytics and email services, only where you have consented
• Authorities such as HMRC or the police, where the law requires it

Some of these providers may process data outside the UK. Where they do, we rely on safeguards approved under UK data protection law, such as adequacy regulations or standard contractual clauses.

• Order and payment records: six years, as required for UK tax and accounting purposes
• Customer service messages: as long as needed to resolve your query, and then for up to two years
• Newsletter details: until you unsubscribe
• Account details: until you ask us to close your account

The site is served over an encrypted (HTTPS) connection, and access to customer data is limited to those who need it to fulfil your order. No system is completely secure, but we take reasonable steps to protect your data from loss, misuse and unauthorised access.

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you
• Have inaccurate data corrected
• Ask us to delete your data, where we no longer need to keep it
• Object to or restrict how we use it
• Receive your data in a portable format
• Withdraw consent at any time, where we rely on consent

To use any of these rights, contact us using the details above. We will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Our shop is intended for adults. We do not knowingly collect personal data from children under 13.

We may update this policy from time to time. The date at the top of the page shows when it last changed. See also our Terms & Conditions.